BDC
A BDC that answers in seconds, at 2am, on every channel.
The rep who answers every lead in seconds, on whatever channel it arrived on, at whatever hour it arrived.
Every lead gets a real answer the moment it lands, on the channel it came in on, and keeps getting followed up until it books or closes.
The job today
Most leads are lost to silence, not to price. The form fills at 9pm, the text sits until morning, and by then the customer has three other dealers in their phone.
Right now this job belongs to your answering service, your after-hours cover, and the follow-up nobody has time for.
Answer
Replies in seconds, in your voice
The assistant reads the lead, checks inventory and the customer history, and answers the actual question. Not a canned auto-response with a calendar link.
- Text, email, Facebook, Instagram, web chat and missed calls in one thread
- Knows what is on the lot and what it costs, because it reads your inventory
- Follows the rules you wrote once in Knowledge
Identity
One person, one conversation
The same customer texting, emailing and messaging on Facebook is one thread with one history, so nobody gets the "who is this?" reply that kills a deal.
- Matches contacts across channels automatically
- Full history on the right of every conversation
- Opt-outs honoured everywhere at once
Follow up
Nothing goes cold on a Tuesday
Set the goal, not the workflow. The assistant paces follow-up, nudges unanswered threads, and hands off to a person the moment it should.
- Unanswered leads escalate on your clock
- Appointments written straight into the calendar
- Every message logged and reviewable
Questions
What people ask about BDC.
Will it text customers without me approving it?
Only if you turn that on. Every app starts in advisory, where the assistant drafts and a person sends. You move each job to approve or autopilot when you trust it, per location.
What about TCPA and opt-outs?
Consent is recorded when the number is collected, STOP is honoured instantly across every channel, and the record is kept. See our Messaging Terms.
What do the texts and calls cost?
Whatever Twilio charges, and nothing on top. We open a Twilio account in your store’s name, configure it, and Twilio bills you directly. A BDC that answers everything sends a lot of messages, so we made sure that volume is never something we profit from.
Does it work with my CRM?
Yes. It reads and writes the CRM you already run, and if yours has no usable API the assistant works it through the browser the way your team does.
Keep going
Who stores usually put on next.
Service Center
Bookings, status updates, estimate approvals and inspection videos, handled in the same thread the customer already started.
Website
Vehicle pages, landing pages and specials, written for search engines and AI answers alike, maintained by an assistant that never gets behind.
Reviews
Requests go out when the moment is right, replies are drafted in your voice, and nothing sits unanswered for a week.
Start here
See BDC on your own store.
A short walkthrough on your own inventory, your own channels, your own numbers. No slide deck.