Service Center
Fixed ops that keeps customers in the loop without a single extra call.
The advisor who books, updates and chases approvals, so the one standing on your drive does not have to.
Bookings, status updates, estimate approvals and inspection videos, handled in the same thread the customer already started.
The job today
Advisors spend their day on the phone repeating the same three updates. Customers still feel ignored, and approvals sit while the car sits.
Right now this job belongs to the status-call backlog and the third-party scheduling tool.
Book
Appointments taken any hour
Customers book by text, by chat or from the website, against real bay capacity, without an advisor picking up.
- Reads your service calendar and capacity
- Confirms and reminds automatically
- Reschedules without a phone call
Approve
Estimates approved from the couch
The estimate goes out with the inspection video attached. The customer approves in the thread, and the shop sees it immediately.
- Inspection video generated and sent automatically
- Approvals timestamped against the repair order
- Parts holds flagged before they stall a bay
Update
Nobody has to chase you
Status changes push to the customer as they happen, so the advisor stops fielding the same call four times a day.
- Status pushed on every change
- Pickup time confirmed in the thread
- Review request when the ticket closes
Questions
What people ask about Service Center.
Does this replace my DMS?
No. It sits on top of it. Where your DMS has an API we use it; where it does not, the assistant works the screens the way an advisor would.
Can advisors still take over?
At any point. Every thread has a take-over button and every automated message is attributed.
Keep going
Who stores usually put on next.
BDC
Every lead gets a real answer the moment it lands, on the channel it came in on, and keeps getting followed up until it books or closes.
Website
Vehicle pages, landing pages and specials, written for search engines and AI answers alike, maintained by an assistant that never gets behind.
Reviews
Requests go out when the moment is right, replies are drafted in your voice, and nothing sits unanswered for a week.
Start here
See Service Center on your own store.
A short walkthrough on your own inventory, your own channels, your own numbers. No slide deck.