Conversations & Identity
One person. One conversation. Every channel.
A customer does not think in channels. They text, then call, then message you on Facebook, and expect you to remember. Identity resolution makes that true.
Identity
The same person, however they reach you
Numbers, emails and social handles reconcile into one identity, so the thread follows the person rather than the channel.
- Automatic matching across channels and systems
- Merge suggestions when a match is not certain
- One history every app can read
Channels
Everything in one inbox
Calls, voicemails, SMS, email, web chat, Facebook, Instagram and Google messages, in a single thread per person.
- Voice with transcription and summary
- Native sending on every channel
- Media and attachments kept with the thread
Ownership
The carrier account is in your name
We set up a fresh Twilio account that belongs to your store, then configure it. Messages and minutes are billed by Twilio directly to you, at Twilio’s published rates, with nothing passing through us on the way.
- The account, the numbers and the message history are yours
- You see the same rate card Twilio publishes, because it is your account
- Leave and the numbers stay with you, because they never left
Compliance
Consent that actually holds
Consent is recorded where it was given, honoured everywhere, and provable later.
- Opt-out applied across every channel at once
- Quiet hours and frequency caps per location
- Records kept for the required period
Where you see it
Apps built on Conversations & Identity.
Capabilities are not something you shop for. These are the apps that put this one to work.
BDC
Every lead gets a real answer the moment it lands, on the channel it came in on, and keeps getting followed up until it books or closes.
Service Center
Bookings, status updates, estimate approvals and inspection videos, handled in the same thread the customer already started.
CRM
Customers, deals and history in one place, kept current by the assistant instead of by whoever remembers.
Organic Social
New arrivals, sold cars, service specials and reviews become on-brand posts and reels, drafted from your own data.
Questions
Worth asking.
Do I keep my numbers?
Yes. The Twilio account is in your name, so the numbers were never ours to keep. Existing numbers can be ported in, or we provision new ones per location.
Who do I pay for texts and calls?
Twilio, directly. We configure the account and then step out of the billing relationship entirely. You pay Twilio’s published rate per message and per minute, and we never see a cent of it.
Why does that matter?
Most platforms in this category bundle messaging into a per-seat or per-lead price with margin stacked on top, so a busy month quietly costs you more than it should. Separating the software from the carrier cost keeps our price low, keeps yours predictable, and means nobody profits from your store sending more messages.
Is voice included?
Yes. Inbound and outbound voice with transcription, summaries and the same identity matching as every other channel, on the same account.
The rest of the platform
What it works with.
Assistant AI
Not a chatbot. An agent with a browser, a code runtime, a memory and a screen you can watch.
Action Center
Approvals, escalations and tasks per team member, so autonomy never means losing the thread.
Routines
Schedules and triggers that put assistants to work without anybody starting them.
Analytics
Any datapoint your store tracks becomes a measure, a goal and a dashboard.
Business Data
Records from every system, reconciled and scoped by store, location, department and user group.
Media Generation
Programmatic media flows from your own records, plus a full editor when you want hands on it.
Websites & Apps
Customer-facing sites and the internal tools your team wishes existed, maintained by an agentic coder.
Start here
See it on your store.
A short walkthrough on your own inventory, your own channels, your own numbers. No slide deck.